Refund Policy
We want you to have what you paid for. Email us and we'll sort it out.
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Duplicate or accidental payments
Refunded in full, always. Just tell us and we'll return the duplicate charge.
You can't access your product
If a technical problem stops you accessing your plan or toolkit and we can't fix it for you, we'll refund you in full.
Change of mind after delivery
This is a personalised digital product delivered immediately. Where you have asked for immediate access and confirmed you understand that a statutory cancellation right may be lost once delivery begins, a change-of-mind refund is at our discretion — but we do read every request, and we'd rather resolve a genuine problem than keep money from an unhappy parent.
Your statutory rights
Nothing here removes rights you have under UK consumer law, US state consumer law or any other law that applies to you. If the product is not as described, you are entitled to a remedy regardless of this policy.
How to ask
Email hello@parentreset.co from your purchase email address.